Talking about a client-centred approach we have to think about KNOWLEDGE & SKILLS with which the client can realize the objectives and indicators.

The objectives are the goals we want to achieve. As you all know are the INTENSE objectives client-oriented. INTENSE develops an approach to the client (NEET), wherein the responsibility for getting a job, starting a training or educational program is laid upon the client as much as possible. The responsibility for a successful route is transferred from the system to the client.

An indicator is a measurable phenomenon that has a signalling function and indicates the level of quality. If an indicator differs from an agreed standard then adjustment is possible or necessary. As you know the INTENSE indicators are:

qualifications

• school degree
• knowledge in an area of occupational fields
• VET degree
• professional experience

social stability

• optimism
• acceptance
• solution orienation
• quitting the victim role
• take responsibility for own life
• build new network
• shape and plan own future

methodical skills

Ability to search information and use it in a structural way to gain own knowledge – in short how I learn

personal skills

• openness to experience
• Conscientiousness
• Extraversion
• agreeableness
• tendency to experience unpleasant emotions
• need for achievement

social skills

• empathy
• motivation
• self-awareness
• self-regulation

What do we expect of the client in our transition concept?

Recognition: Acknowledgement by the client of the existence, validity of a problem.

Initiative: The client must be able to use the support on his/hers own initiative.

Objectives: The client must be able to develop his/her own objective/goals.

Pursuit: The client must learn how to pursue his/her own objectives.

Development: The client will develop his own competences.

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